Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 07:27:46 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.  Ticket comment <div class="ydp926df283yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div dir="ltr">and my order that you've cancelled is still available online on the same size and was about to order it again today. items that has defect or sold out must now show anymore online as it results for customers reordering the same item again and again getting cancellation emails.</div>
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<div dir="ltr">happened to me so many times only here in Max, never experienced the same when im ordeing in babyshop etc.</div>
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<div>On Thursday, March 11, 2021, 11:07:50 AM GMT+4, Max &lt;[email-masked]&gt; wrote:
                
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<div class="ydpd032ad28yiv6896287000yqt8038795049" id="ydpd032ad28yiv6896287000yqtfd81209">Hi Jane,</div>
<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9640539185.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Graphic Print T-shirt with Round Neck and Cap Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>The amount you have paid online will be refunded back to your original payment method within 7-14 business days.</div>
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<div dir="ltr">Also, your order has now arrived at the store for collection, and is ready for pick-up.<br><br>We request you to visit the store and collect your order. You need to bring the following with you to collect your order:<br><br>1. Your confirmation email, the text message you receive<br>2. Identification. This should be either:<br>- Valid National ID<br>- Valid driver's license or passport featuring a current photograph<br><br>The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2213806