Subject: New Reply Received - UNICORN FLIP FLOP
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 08:12:37 +0000

Hi Prince Malik,  The customer has responded to the ticket.  UNICORN FLIP FLOP  Ticket comment <div>Thank you for the feedback</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 10/03/2021  09:52  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2209712] - UNICORN FLIP FLOP </div>
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<div dir="ltr">Hi Eniola,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9640596353.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Unicorn Print Flip Flops with Textured Straps) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">We would like to inform you that due to some technical issue our website page is not updated and please be assured we have escalated the issue to our relevant team to update the website page credentials.<br><br>Also, you don't have to pay for the cancelled item at the time of delivery.</div>
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<br>Our delivery partner will call you before delivering these items.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2209712