Subject: Ticket Assigned - Conversation with hani / juhi case
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 07:24:36 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hani / juhi case hani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hani Bot:  Hi Hani ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541411008            11:07 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           11:12 AM, 10th Mar                     hani                    hii prince           11:12 AM, 10th Mar                     hani                    you know about my case           11:12 AM, 10th Mar
                    Prince                   How may i help you today?           11:13 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:15 AM, 10th Mar                     hani                    I tried to buy something but the amount was deducted and there was no email confirmation at the end           11:16 AM, 10th Mar                     hani                    there was payment issue 2 times           11:16 AM, 10th Mar                     hani                    buy the amount got deducted           11:16 AM, 10th Mar                     hani                    i send email to support team 2-3 times they ask me about the details but still no reply           11:17 AM, 10th Mar                   Prince                   Please do let us know your order number?           11:17 AM, 10th Mar                     hani                    there was no order number           11:17 AM, 10th Mar          
            hani                    only the amount got deducted           11:17 AM, 10th Mar                     hani                    see my statement           11:18 AM, 10th Mar                     hani                    MADA ONLINE TRANSACTION 02MAR21 POSA896 11:38:19 ARBS2I04 Riyadh ALRAJHI LandMark MADA CARD NO: ***794 A89664664 ATM           11:18 AM, 10th Mar                     hani                    159 riyal was deducted           11:18 AM, 10th Mar                   Prince                   As we have checked one of our colleague is already working on this.           11:19 AM, 10th Mar                   Prince                   We'll get back to you on email ([email-masked]) asap.           11:19 AM, 10th Mar                     hani                    brother this case is pending since 2 march           11:20 AM, 10th Mar                   Prince                   We sincerely apologize for the inconvenience caused. Please be assured we'll get back to you on emai
 l asap.           11:21 AM, 10th Mar                     hani                    i hope so prince           11:21 AM, 10th Mar                     hani                    will wait for the email           11:21 AM, 10th Mar                   Prince                   Is there anything else i can help you with?           11:22 AM, 10th Mar                     hani                    no thank you so much u remember the amount right 159 riyals           11:22 AM, 10th Mar                   Prince                   Yes of course.           11:24 AM, 10th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 AM, 10th Mar                     hani                    thank u           11:24 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221464