Subject: Ticket Assigned - Conversation with ahmedulla khan / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 07:09:15 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmedulla khan / escalation ahmedulla khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmedulla khan Bot:  Hi Ahmedulla Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971503697            10:48 AM, 10th Mar                     ahmedulla khan                    050-3697668           10:48 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:50 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:52 AM, 10th Mar                     ahmedulla khan                    Hi           10:53 AM, 10th Mar                     ahmedulla khan                    Prince hru doomg today           10:53 AM, 10th Mar                     ahmedulla khan                    I am following up on my return request placed on 3/3/2021           10:53 AM, 10th Mar                     ahmedulla khan                    I have returned the items as they are too big and dont fit well           10:54 AM, 10th Mar                     ahmedulla khan                    In the meantime i placed a new order and the new order is already delivered yesterday           10:54 AM, 10th Mar                     ahmedulla khan                    I still wait for my return items to be picked from my home           10:55 AM, 10th Mar                   Prince                   Kindly let us know your order number?           10:55 AM, 10th Mar                     ahmedulla khan                    Wait let me reterieve it           10:56 AM, 10th Mar                     ahmedulla khan                    9639047966           10:57 AM, 10th Mar                     ahmedulla khan                    1 tshirt and 1 track pant           10:57 AM, 10th Mar                   Prince                   Please allow us a moment to check.           10:57 AM, 10th Mar                     ahmedulla khan                    Its ready at my home           10:57 AM, 10th Mar                     ahmedulla khan                    Ok           10:58 AM, 10th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:59 AM, 10th Mar                     ahmedulla khan                    This is already done last time i contacted           11:00 AM, 10th Mar                     ahmedulla khan                    Prince can u pls take it up personaly and get this return order picked up today.           11:00 AM, 10th Mar                     ahmedulla khan                    Will appriciate your assistance           11:00 AM, 10th Mar                     ahmedulla khan                    As its not a good experience so far when it comes to return           11:01 AM, 10th Mar                   Prince                   We sincerely apologize for the inconvenience caused. Please be assured as i have escalated this issue to our relevant team and will get back to you on email asap.           11:03 AM, 10th Mar                   Prince                   Is there anything else i can help you with?           11:06 AM, 10th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:08 AM, 10th Mar                     ahmedulla khan                    Thanks           11:09 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221365