Subject: Ticket Assigned - Conversation with hello / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 07:10:33 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello / refund hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565423500            10:51 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:56 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:58 AM, 10th Mar                     hello                    order # 9636049001, i requested a return but no1 came to pick it           10:58 AM, 10th Mar                     hello                    u there?           10:59 AM, 10th Mar                   Prince                   Kindly allow us a moment to check.           10:59 AM, 10th Mar                   Prince                   As we can see our courier partner is out for the collection. Under the tracking ID # RP030221001324.           11:01 AM, 10th Mar                     hello                    ok           11:01 AM, 10th Mar                     hello                    so he will come today?           11:02 AM, 10th Mar                     hello                    i didnt received any SMS on my registered nmbr for collection           11:03 AM, 10th Mar                   Prince                   Our courier partner will call you before the collection.           11:03 AM, 10th Mar                     hello                    ok           11:04 AM, 10th Mar                     hello                    once the item is collected i will get refund in a week?           11:05 AM, 10th Mar                   Prince                   Once the return process done the amount you have paid online will refunded back to your original payment method within 7-14 business days.           11:06 AM, 10th Mar                   Prince                   Is there anything else i can help you with?           11:08 AM, 10th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221372