Subject: Ticket Assigned - Conversation with aya / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 06:46:40 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya / order status aya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya Bot:  Hi Aya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640297511 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524620079 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hi Hamza this Aya Customer:  Order number 9640297511 Customer:  I choose the delivery method to pick up the order but i am afraid that was not the right thing to be done Customer:  I want to change it to be delivered to home Customer:  Canwe do this Agent:  Please note, we'll only be able to make changes to your order before it has been processed. Agent:  If your order has been dispatched already, you can choose to return it partially or fully after it arrives. Customer:  What does this mean can we do it ir not Customer:  Check the order status plz the tell me Agent:  Please note, we'll only be able to make changes to your order before it has been processed,we can't change the delivery method at the moment Agent:  Is there anything else I can help you?  Customer:  Can you escalate this to a higer department there must be something that you can do Customer:  Can you type a bit faster plz this is taking 4ever Agent:  You can cancel the order and create a new order for home delivery Customer:  That sounda smart of course so are you going to grant me the same offers that you had when i placed the order Agent:  we can't change the delivery method at the moment after the order is placed Customer:  That ia not the anawer of my question Customer:  This is going nowhere Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640297511 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  /startOver Customer:  /startOver Customer:  /startOver Agent:  Hi Aya,How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640297511 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9640297511 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9640927511 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9640297511 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9640297511 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Aya, Thank you for contacting us. How may I help you? Customer:  I placed the order on the 7th of match, and it should be delivered in 2-3 b days yet i still see processing status Customer:  Why there is a delay Agent:  this is the order number 9640297511 ? Customer:  Yes Customer:  ? Agent:  Please allow me a moment to check this for you. Customer:  Ok plz do as quick as possible Agent:  as we can see you have select  Delivery Mode :Collection Point Delivery Mode Agent:  and its ARRIVED AT PICK-UP LOCATION Customer:  I didn't get the email with verification code to collect it Agent:  is there anything else i can help you with ? Agent:  we apologize for that, please visit the location with the order number Agent:  and your ID Customer:  Ok Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640297511 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:32 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:35 AM, 10th Mar                     aya                    9640297511 Order Number           10:36 AM, 10th Mar                     aya                    I am waiting to collect my order           10:36 AM, 10th Mar                     aya                    And it was placed on the 7th already           10:36 AM, 10th Mar                   Prince                   Kindly allow us a moment to check.           10:36 AM, 10th Mar                   Prince                   We would like to inform you that your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID  - Valid driver's license or passport featuring a current photograph  The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           10:38 AM, 10th Mar                     aya                    Confirmation email is the order confirmation           10:40 AM, 10th Mar                     aya                    ?           10:40 AM, 10th Mar                   Prince                   You show your order confirmation or this chat also in order to collect.           10:41 AM, 10th Mar                   Prince                   Is there anything else i can help you with?           10:44 AM, 10th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:46 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221245