Subject: Ticket Assigned - Conversation with norodin taher / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 06:41:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with norodin taher / order status norodin taher                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi good evening,im norodin taher Bot:  Please enter your name Customer:  norodin taher Bot:  Hi Norodin Taher ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566127360 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hello, i just received my order while ago and unfortunately the size is small for me, can i replace with other size? Agent:  Could you please share your order number so that I can assist you further? Customer:  6281042552 Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  The lee coper jean that I bought is size 28 and its not fit in me it’s very tight, can you replace the size as 30. Please. Agent:  Thanks for waiting Agent:  In the meantime, an exchange is not available at SPLASH. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (SPLASH) store across the KSA. Agent:  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the KSA. Agent:  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Is there anything else I can help you?  Customer:  Hi so there’s is no option to  change the size? Customer:  Sir, there’s no option to replace the item with other size? Agent:  We would like to inform you that In the meantime, an exchange is not available at SPLASH Customer:  So can i refund thru online and repurchase for other sizes? Agent:  Yes Agent:  Is there anything else I can help you?  Customer:  Thanks for the info and for your cooperation Customer:  No sir, that’s all thanks for the support Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Norodin Taher ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6282147802 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:25 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:35 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:37 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:39 AM, 10th Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:41 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221219