Subject: Ticket Assigned - Conversation with talia / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 06:34:05 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with talia / order status talia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  talia Bot:  Hi Talia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9641113023 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966509871692            10:14 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:18 AM, 10th Mar                     talia                    Hi           10:18 AM, 10th Mar                     talia                    I placed an order but when I wanted to pay I just clicked back and to check the delivery date before I proceed with payment           10:19 AM, 10th Mar                     talia                    And now it shows my order has been placed and payment is being verified           10:19 AM, 10th Mar                     talia                    I placed the order from Saudi Arabia for someone in Abu Dhabi           10:20 AM, 10th Mar                     talia                    And I don’t know how to go back to proceed with payment           10:20 AM, 10th Mar                     talia                    Hello?           10:21 AM, 10th Mar                   Prince                   Kindly allow us a moment to check.           10:21 AM, 10th Mar                     talia                    Thank you           10:22 AM, 10th Mar                   Prince                   As i can see your order is in verifying state so we request you to please wait for 24 hours.           10:22 AM, 10th Mar                     talia                    I understand it shows verifying but I know my bank will not process it because I was supposed to enter the otp           10:23 AM, 10th Mar                     talia                    So can I cancel the order and place it again?           10:23 AM, 10th Mar                   Prince                   If your payment is not deducted from your account then we request you to kindly place a new order.           10:24 AM, 10th Mar                     talia                    How can I guarantee that it won’t be charged twice           10:25 AM, 10th Mar                     talia                    Can you cancel the first order           10:25 AM, 10th Mar                   Prince                   As your order is in verifying state at this moment we're unable to do anything to this order.           10:26 AM, 10th Mar                     talia                    So there is no guarantee that I won’t be charged? Is there no one who can actually help?           10:27 AM, 10th Mar                     talia                    All online stores have an option for customers to cancel their order if it still hasn’t been processed           10:28 AM, 10th Mar                     talia                    And I haven’t even clicked proceed or pay I clicked cancel           10:28 AM, 10th Mar                     talia                    So this is a problem with your app           10:28 AM, 10th Mar                   Prince                   We sincerely apologize we request you to wait for 24 hours.           10:28 AM, 10th Mar                   Prince                   As you've not entered the otp so without the payment deduction your order will not placed.           10:29 AM, 10th Mar                   Prince                   Is there anything else i can help you with?           10:31 AM, 10th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:33 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221183