Subject: Ticket Assigned - Conversation with fatima / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 06:24:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima / order status fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8241100944 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599910711            10:07 AM, 10th Mar                     fatima                    I’m waiting           10:07 AM, 10th Mar                     fatima                    Hello           10:11 AM, 10th Mar                   Bot                   أهلا مرة أخرى!           10:11 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:11 AM, 10th Mar                     fatima                    I placed an order through the app and asked for delivery but I received a text message saying the order was not processed successfully even though I payed already           10:13 AM, 10th Mar                   Prince                   Kindly allow us a moment to check.           10:14 AM, 10th Mar                     fatima                    The mag says I need to try again!! Try again how? And it says I use cash on delivery           10:14 AM, 10th Mar                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8241100944) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8241101915).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            10:17 AM, 10th Mar                     fatima                    Thank you. How long it will take to deliver?           10:18 AM, 10th Mar                   Prince                   The delivery time frame is 2-3 business days.           10:19 AM, 10th Mar                     fatima                    Thanks           10:19 AM, 10th Mar                   Prince                   Is there anything else i can help you with?           10:20 AM, 10th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:23 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221134