Subject: Ticket Assigned - Conversation with safia / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 06:19:35 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safia / order status safia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safia Bot:  Hi Safia ,what do you need help with? Customer:  /startOver Bot:  Hi Safia ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your
  refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543772089 Bot:  Please wait while we transfer you to an agent Customer:  I prefer emails over calls please Agent:  Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you? Customer:  Hi Mohamed Customer:  Mohammed* Customer:  How are you? Agent:  Hi saif Agent:  i am great Customer:  So I am f
 acing technical difficulties with your website and app Agent:  Please delete the app, reinstall it and try the purchase again. If the same problem recurs, please send the error, mobile type, and mobile type, in order for you to be fully served. Agent:  Is there anything else may I assist you? Customer:  Thank you for the solution, it's a good one but not for my problem Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Because the same is happening with your website Customer:  Although it works better than the app Agent:  r, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it. Customer:  But both at the same level in being a complete use of my time Customer:  Complete waste** Agent:  can you share with us  the screenshot of issue you are  facing Customer:  Good night Customer:  That would be a photo album Agent:  could you please  
 send it through email Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Yeah i think so too Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Safia ,what do you need help with? Customer:  /startOver Bot:  Hi Safia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9641029361 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to reso
 lve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:01 AM, 10th Mar                     safia                    Hi, I just wanted to check if there is anyway we can speed up my click and collect order because I'm traveling tonight and would like to pick it up before I go           10:02 AM, 10th Mar                     safia                    9641029361           10:02 AM, 10th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:10 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:13 AM, 10th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:17 AM, 10th Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please 
 feel free to get in touch with us in case of any unanswered query.           10:19 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221114