Subject: Re: Late refund (Cancelled RMA)/9623305114
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 9 Mar 2021 03:40:30 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Assistance 

Ticket ID: 1971928 
Order Number: 9623305114 
Order Date: Dec 20, 2020 
AWB: SD000797340 
Return AWB: 46046985375, 46047263592 
Order Value: AED 1365.10 

Issue Description: Customer reported returning items, as per tracking they are delivered to WH. RMA is showing cancelled. 

Case History: Customer contacted us and reported that they returned a total of 4 items to us which are showing as delivered to our WH as per return tracking however, the RMA is cancelled, reason being missing. As per oracle we have not received the items as well but customer is saying they returned the items and will be reporting to Consumer protection Abu Dhabi hence directly raising this for refund approval 

Customer is waiting for their refund and wants the same to be processed on priority otherwise they will be reporting this to Consumer protection. Asking for refund approval directly as the item value is AED 555.90 

Customer History: Customer is shopping with us since Sep 2019 and has a total of 6 completed orders worth a total of AED 5643.70 

Assistance Required: Requesting you to please assist in getting a refund approval in this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "PRINCE MALIK" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, March 9, 2021 11:14:01 AM 
Subject: Late refund (Cancelled RMA)/9623305114 

Hi Team, 

Ticket- 1971928 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 20, 2020 
Order ID: 9623305114 
RMA: 1000363086 
Tracking ID: 46046985375 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince