Subject: Ticket Assigned - Conversation with hi / C&C
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 08:33:11 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / C&C hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8239523354 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555450266 Bot:  Please wait while we transfer you to an agent Customer:  They send me this message :Sorry, Order 8239523354 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/jrapfLrQkeb Customer:  And money taken already by knet Customer:  ? Agent:  Hello...My Name Is Sohaib ..I'll be more than happy to help you.. Agent:  Please hold for a moment while I gather those details for you. Agent:  We are truly sorry for any delay happened.. we'd appreciate Your patience...Please hold for a moment while I gather those details for you. Customer:  Ok Agent:  We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: ( 8239523354) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8239523368 ). Agent:  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Ok .. thx .. so i will wait for another message Agent:  have a wonderful day >>> Customer:  Thank u Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8239523368 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 09th Mar                     hi                    Hallo           12:06 PM, 09th Mar                     hi                    My order 8239523368           12:07 PM, 09th Mar                     hi                    No message came to me yet to deliver it           12:07 PM, 09th Mar                     hi                    Any help!           12:09 PM, 09th Mar                     hi                    Hi           12:13 PM, 09th Mar                     hi                    /startOver           12:13 PM, 09th Mar                   Bot                   يرجى إدخال اسمك           12:13 PM, 09th Mar                     hi                    Rehab fawzy           12:13 PM, 09th Mar                   Bot                   مرحبًا Rehab Fawzy، ماذا تحتاج للمساعدة؟           12:13 PM, 09th Mar                     hi                    My order 8239523368           12:13 PM, 09th Mar                   Bot                   مرحبًا Rehab Fawzy، ماذا تحتاج للمساعدة؟           12:13 PM, 09th Mar                     hi                    No message came yet to deliver it           12:14 PM, 09th Mar                   Bot                   مرحبًا Rehab Fawzy، ماذا تحتاج للمساعدة؟           12:14 PM, 09th Mar                     hi                    Too much delay           12:15 PM, 09th Mar                   Bot                   مرحبًا Rehab Fawzy، ماذا تحتاج للمساعدة؟           12:15 PM, 09th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:16 PM, 09th Mar                     hi                    My order 8239523368           12:16 PM, 09th Mar                     hi                    No message came yet to me           12:16 PM, 09th Mar                     hi                    Too much time           12:16 PM, 09th Mar                   Prince                   Kindly allow us a moment to check.           12:17 PM, 09th Mar                     hi                    Ok           12:17 PM, 09th Mar                   Prince                   Your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID  - Valid driver's license or passport featuring a current photograph  The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           12:20 PM, 09th Mar                     hi                    I didnot recieve any message yet           12:21 PM, 09th Mar                   Prince                   We apologize for the inconvenience caused.           12:22 PM, 09th Mar                   Prince                   We request you to kindly collect your order as it's ready for pick-up.           12:23 PM, 09th Mar                     hi                    So no need for message .. i could screenshoot ur message ?           12:23 PM, 09th Mar                     hi                    A nother issue .. working hours plz           12:25 PM, 09th Mar                   Prince                   Yes, of course.           12:25 PM, 09th Mar                     hi                    ?           12:27 PM, 09th Mar                   Prince                   Yes you can collect your order by showing them the confirmation email or this chat.           12:27 PM, 09th Mar                     hi                    Ok .. working hour plz?           12:28 PM, 09th Mar                     hi                    Till 5pm? Everyday           12:28 PM, 09th Mar                   Prince                   As per the govt. instruction the working hours timing is 7:30 to 3:30.           12:29 PM, 09th Mar                   Prince                   Is there anything else i can help you with?           12:31 PM, 09th Mar                     hi                    Thx alot           12:32 PM, 09th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:32 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2215571