Subject: Ticket Assigned - Conversation with donna / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 08:19:48 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with donna / order status donna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  order #9624974239 Bot:  Please enter your name Customer:  donna Bot:  Hi Donna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585081779            12:08 PM, 09th Mar                     donna                    i have been trying to return these items since december. I have sent 4 emails and raised 5 complaints           12:09 PM, 09th Mar                     donna                    but still..... the items have not been collected.           12:09 PM, 09th Mar                     donna                    i have also called 7 times to try to have this sorted out.           12:10 PM, 09th Mar                     donna                    im over it           12:10 PM, 09th Mar                     donna                    i want this return collected ASAP           12:10 PM, 09th Mar                     donna                    heeeeeeeeeeeeeeeeeellloooooooooo           12:13 PM, 09th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:15 PM, 09th Mar                   Prince                   Please do let us know the order number?           12:16 PM, 09th Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:19 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2215454