Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 18:16:55 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
hello,</div>
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what is the requested information?!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 8, 2021 2:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2200791</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2200791<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Prince Malik : </div>
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<div dir="ltr">Hi Eman,<br>
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Thank you for shopping with us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy, (Printed Basic Bra with Hook and Eye Closure) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2200791