Subject: Ticket Assigned - Conversation with usman / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 11:20:44 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with usman / escalation usman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  usman Bot:  Hi Usman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6278682275 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568061029            02:53 PM, 08th Mar                     usman              
       ...           02:56 PM, 08th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           03:01 PM, 08th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           03:03 PM, 08th Mar                     usman                    hello           03:04 PM, 08th Mar                     usman                    my name is usman           03:04 PM, 08th Mar                   Prince                   How may i help you today?           03:07 PM, 08th Mar                     usman                    my order 6278682275           03:07 PM, 08th Mar                     usman                    is still didnt delivered till now           03:08 PM, 08th Mar                   Prince                   Kindly allow us a moment to check.           03:09 PM, 08th Mar                     usman                    oky           03:10 PM, 08th Mar                   Pri
 nce                   As per the tracking information, we can see that our courier team tried to contacted you on (+966568061029) but we didn't get any response from your side and We would like to inform you that your our courier team will make another more attempts.  Also, you can now track it online at https://rb.gy/t4zw7m using tracking number FP0301210005237.  Our courier partner will contact you to arrange a time for delivery.The order should be with you soon.           03:14 PM, 08th Mar                     usman                    driver contacted me and called me on whatsapp           03:15 PM, 08th Mar                     usman                    but whatsupp call isnt allowed here           03:15 PM, 08th Mar                     usman                    so thats y i missed the order           03:16 PM, 08th Mar                     usman                    so when i am going to receive the call and my order?           03:16 PM, 08th Mar                   Prince             
       We have escalated this to our courier team and will get back to you on email ([email-masked]).           03:17 PM, 08th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2210324