Subject: Ticket Assigned - Conversation with noor kamal / return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 11:14:38 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor kamal / return noor kamal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noor kamal Bot:  Hi Noor Kamal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966541886392            02:58 PM, 08th Mar                     noor kamal                    Can l change my items to any branch here in jeddah           02:59 PM, 08th Mar                     noor kamal                    Some of things are not in good condition and some are not same size           03:00 PM, 08th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           03:02 PM, 08th Mar                   Prince                   Please do let us know the order number?           03:02 PM, 08th Mar                     noor kamal                    Lm6280254728           03:04 PM, 08th Mar                   Prince                   Kindly allow us a moment to check.           03:05 PM, 08th Mar                     noor kamal                    Ok           03:06 PM, 08th Mar                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:08 PM, 08th Mar                   Prince                   You can now drop off your return to any (Centrepoint) store across the (KSA).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (KSA).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:09 PM, 08th Mar                   Prince                   Is there anything else i can help you with?           03:12 PM, 08th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2210266