Subject: Ticket Assigned - Conversation with suniyas / out of stock
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 12:06:49 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suniyas / out of stock suniyas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suniyas Bot:  Hi Suniyas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639700985 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522400564            03:52 PM, 07th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           03:54 PM, 07th Mar                     suniyas                    I order for IKSU insta lips 3 piece.  I didn’t receive yet           03:55 PM, 07th Mar                   Prince                   Please do let us know the order number?           03:56 PM, 07th Mar                     suniyas                    9639700985           03:57 PM, 07th Mar                   Prince                   Kindly allow us a moment to check.           03:57 PM, 07th Mar                     suniyas                    Ok           03:57 PM, 07th Mar                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is cancelled, during quality check we found out that item (IKSU Insta Lips 3-Piece Make-up Set) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.   We will not be happy either if you receive bad items in your order, this is the reason why this item were cancelled and you received a notification regarding the same items.  Also, we would like to inform you that at that time your amount was only authorised and we have cancelled the authorization and payment have been back to your bank account we would request you to check with your bank for the same.           03:59 PM, 07th Mar                     suniyas                    But you didn’t send me any cancellations messages           04:01 PM, 07th Mar                   Prince                   We sincerely apologize for the inconvenience caused.           04:02 PM, 07th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           04:04 PM, 07th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:06 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2204242