Subject: Ticket Assigned - Conversation with myra / partial cancelletion
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 08:03:54 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with myra / partial cancelletion myra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  myra Bot:  Hi Myra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591318854            11:39 AM, 07th Mar                     myra                    Ok           11:41 AM, 07th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:41 AM, 07th Mar                     myra                    I oreder online then my 2 items was cancelled and when i look to receipt they said that my 42 sr was not refundable           11:42 AM, 07th Mar                     myra                    I still need to pay the cancelled item           11:42 AM, 07th Mar                     myra                    Why?           11:42 AM, 07th Mar                   Prince                   Please do let us know the order number?           11:43 AM, 07th Mar                     myra                    Ok for a moment           11:44 AM, 07th Mar                     myra                    6280461863           11:44 AM, 07th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           11:46 AM, 07th Mar                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Camo Print Seamfree Active Shorts) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.            11:49 AM, 07th Mar                     myra                    That’s good to hear           11:50 AM, 07th Mar                     myra                    So can you provide me a new receipt           11:50 AM, 07th Mar                   Prince                   At the time of delivery you'll get the updated receipt.           11:52 AM, 07th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:56 AM, 07th Mar                     myra                    Yes           11:57 AM, 07th Mar                     myra                    I’m waiting           11:57 AM, 07th Mar                     myra                    Can you provide a new receipt           11:57 AM, 07th Mar                   Prince                   As informed, you'll get the updated receipt at the time of delivery.           11:57 AM, 07th Mar                     myra                    May i know the exact amount           11:58 AM, 07th Mar                     myra                    Still there?           12:00 PM, 07th Mar                   Prince                   Kindly allow us a moment to check.           12:00 PM, 07th Mar                     myra                    Ok           12:00 PM, 07th Mar                   Prince                   The total amount you have to pay is SAR 175.00.           12:02 PM, 07th Mar                     myra                    Ok thank you           12:03 PM, 07th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 07th Mar                     myra                    You too           12:03 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2202265