Subject: Ticket Assigned - Conversation with aseel / return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 08:03:21 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aseel / return aseel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aseel Bot:  Hi Aseel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639242162 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555772377 Bot:  Please wait while we transfer you to an agent Agent:  Hi   Thank you for contacting us. This's abdallah  How may I help you?,  Customer:  Where is my order Customer:  From early morning on the way Customer:  !! Agent:  this is order no 9639242162 Customer:  Yes Customer:  It’s should be reached today very important because I will be out of town tomorrow enshallah Customer:  So where is my order Agent:  One minute please to be verified, stay with us Customer:  Ok Agent:  Please note that the order has been confirmed with , the order is currently out for delivery  and will arrive within 1-2 working days If you did not receive the request within the specified time, please contact us again. Customer:  Why 2days Customer:  But this is not acceptable Customer:  Because it’s written on the order arrival date 4/3/2021 Agent:  as per system you placed your order on  Mar 2, 2021 it will take 2-4 for delivery Customer:  It’s mentioned on ur system it will arrive today on 4 March Customer:  Check ur system plz Customer:  I need it urgent today Customer:  If not possible to delivered drop off in any branch in Ajman but shall be today and I will collect it Customer:  Any one here Customer:  I’m still waiting for ur respond Customer:  . Customer:  . Agent:  we unable to change delivery mode we cant delivery the order to the store Customer:  I’m disappointed from that response Agent:  We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aseel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639242162 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:38 AM, 07th Mar                     aseel                    Ok           11:40 AM, 07th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:41 AM, 07th Mar                     aseel                    Who can I talk to about an incomplete order           11:41 AM, 07th Mar                     aseel                    I received my order but one shirt is missing           11:42 AM, 07th Mar                   Prince                   Please do let us know the order number?           11:42 AM, 07th Mar                     aseel                    9639242162           11:42 AM, 07th Mar                   Prince                   Kindly do let us know the missing item name?           11:44 AM, 07th Mar                     aseel                    Night shirt and pajama set           11:45 AM, 07th Mar                     aseel                    I can give you the code from pants set           11:46 AM, 07th Mar                   Prince                   Please do let us know the proper item name?           11:47 AM, 07th Mar                     aseel                    How           11:47 AM, 07th Mar                     aseel                    It’s gray t shirt from a pajama set           11:48 AM, 07th Mar                     aseel                    Curved t shirt with hem tape detail joggers pants           11:49 AM, 07th Mar                   Prince                   We sincerely apologize for the inconvenience caused.  This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.  We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:51 AM, 07th Mar                     aseel                    No problem           11:52 AM, 07th Mar                     aseel                    How do I claim the new item           11:52 AM, 07th Mar                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you           11:52 AM, 07th Mar                     aseel                    Excuse me           11:53 AM, 07th Mar                     aseel                    So the paid item that was lost on your behalf           11:53 AM, 07th Mar                   Prince                   After returning the item you can shop for the new piece.           11:54 AM, 07th Mar                     aseel                    But I have to pay           11:54 AM, 07th Mar                   Prince                   Once the return process done the amount you have paid online will be refunded back to your original payment method.           11:55 AM, 07th Mar                     aseel                    Yaa you guys really need to work on the online shopping process           11:55 AM, 07th Mar                     aseel                    It would have been more convenient to shop personally           11:56 AM, 07th Mar                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Centrepoint) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:56 AM, 07th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           11:57 AM, 07th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:00 PM, 07th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2202263