Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 07:46:13 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div dir="rtl">السلام عليكم</div>
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<div dir="rtl">لقد ارسلت اليكم المشكله ولم اجد رد</div>
<div dir="rtl">طلبت القميص الابيض واستلمت الرصاصي </div>
<div dir="rtl">صور الطلب موجود في الايميل</div>
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        <td style="width:55px;padding-top:13px"><a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" target="_blank" rel="noreferrer"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
		<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" target="_blank" style="color:#4453ea" rel="noreferrer">www.avast.com</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 5 Mar 2021 at 11:19, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2184597</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Prince Malik : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Sharifa,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>We would also request you to provide us some snapshots of the wrong item you have received along with the item name.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043199109391'>Screenshot_20210307_114223_com.landmarkgroup.maxstores.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043199109392'>IMG_20210307_114120.jpg</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043199109394'>IMG_20210307_114126.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2184597