Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 13:37:52 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: rtl">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5ODgxNjkzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C5nN98C2LpFlXDZfzWKEkoehZkoTaNZO8gAMsXpdiFQ"><br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 5 Mar 2021, at 1:23 PM, Saad Abdalla &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Dear Sirs:<div>I am really surprised with this e-mail .</div>
<div>I keep receiving messages from you that you can’t deliver my parcel despite no one contacted me , or phoned me for the delivery , 3 times now ,</div>
<div>Your parcel in the way and then ( no response from customer ) this is not a Customer Service , or professional way .</div>
<div>Two different delivery guys,,,. I am not sure what is the issue with your delivery company .</div>
<div>Could you assist me </div>
<div>00971556809969</div>
<div>This is my phone number </div>
<div>Thanks <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 5 Mar 2021, at 11:19 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2185333</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2185333<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Prince Malik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Saad,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>We would like to inform you that your order is already on its way. You can now track it online at <a href="https://rb.gy/t4zw7m" rel="noreferrer">https://rb.gy/t4zw7m</a> using tracking number FP030221000483.<br><br>Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.<br><br>Feel free to get in touch with us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2185333