Subject: New Reply Received - Help please
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 12:21:55 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Help please  Ticket comment <div>Dear team </div>
<div id="yMail_cursorElementTracker_1614947275959">The problem is not only in the app if I open the browsers web site and open my account from the website I faced the problem which I showed in the attached screenshot please help </div>
<div id="yMail_cursorElementTracker_1614947342277">The country access from UAE </div>
<div id="yMail_cursorElementTracker_1614947362380">The account user name is [email-masked] and it is Android and the registered email is the same [email-masked] please remove the items from the basket even I delete and reinstall again nothing happened <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId4431c68b-4cce-4ad3-8be8-079be5542d60" class="inline-image-global inlined-image-cid-4431c68b-4cce-4ad3-8be8-079be5542d60" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5ODc4ODIwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ijBRHEpHEfi7x8NZr9WcGfwtekqRo4lJ_HHuGaRnWKI" style="width:100%;max-width:800px"><br>
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<br><br id="yMail_cursorElementTracker_1614947270021"><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 5, 2021 at 3:25 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6060331497"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Diaa,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>1. Screenshot Of The Issue(If Possible)<br>2. App Version/Browser Version<br>3. Android/iOS Version or Browser name<br>4. Registered email address<br>5. Country of access<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br> <br>Your Friends,<br>The Support Team<br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2182964