Subject: Ticket Assigned - Conversation with hi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 07:59:57 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 05th Mar                     hi                    My request number is #2141100           11:43 AM, 05th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:43 AM, 05th Mar                     hi                    Checking up on this request as I still haven’t recieved the refund           11:44 AM, 05th Mar                     hi                    I’ve been waiting for weeks           11:45 AM, 05th Mar                   Prince                   Please do let us know the order number?           11:47 AM, 05th Mar                     hi                    96362219           11:48 AM, 05th Mar                   Prince                   Kindly allow us a moment to check.           11:48 AM, 05th Mar                     hi                    *9636922119           11:48 AM, 05th Mar                   Prince                   We would like to inform you that we have already processed the refund for both of the returned items on 02 Mar, 2021.     ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms           11:50 AM, 05th Mar                     hi                    The other 2 items isn’t recieved           11:51 AM, 05th Mar                     hi                    Gray and blacks refund I haven’t recieved           11:51 AM, 05th Mar                     hi                    Florals refund I have received           11:51 AM, 05th Mar                     hi                    As this entire order was returned           11:51 AM, 05th Mar                   Prince                   Kindly confirm us have returned all the 4 items in the order?           11:52 AM, 05th Mar                     hi                    Yes           11:54 AM, 05th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have again forwarded your query to the concerned team and will be in touch with you on email (+971504551684).           11:56 AM, 05th Mar                     hi                    On email or phone?           11:57 AM, 05th Mar                   Prince                   We apologize on email ([email-masked]).           11:58 AM, 05th Mar                     hi                    Yes           11:58 AM, 05th Mar                   Prince                   Is there anything else i can help you with?           11:59 AM, 05th Mar                     hi                    No           11:59 AM, 05th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 AM, 05th Mar                     hi                    Thanks           11:59 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2192383