Subject: Ticket Assigned - Conversation with hi / delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 07:59:34 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / delivery hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8239782394 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Yesterday I have ordered ... Selected home delivery... But its taking long time.. Customer:  So I want to collect it from store by toda
 y .. Is possibe? Customer:  Can I collect it from store .? Which I have ordered Customer:  Is anyone there to reply Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  My name is krishan. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Please share your order number so i could check the details. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to con
 tinue Customer:  8239782394 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:46 AM, 05th Mar                     hi                    Ok           11:47 AM, 05th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:48 AM, 05th Mar                     hi                    Hi           11:48 AM, 05th Mar                     hi                    Yesterday I ordered dresses... Selected home delivery.. But its taking long time to deliver. I need it to day           11:48 AM, 05th Mar                     hi                    Can I come to shop & collect it   
         11:49 AM, 05th Mar                   Prince                   Please do let us know the order number?           11:50 AM, 05th Mar                     hi                    Hey prince can I get reply today from you ???           11:50 AM, 05th Mar                   Prince                   Please do let us know the order number?           11:51 AM, 05th Mar                     hi                    8239782394           11:51 AM, 05th Mar                   Prince                   Kindly allow us a moment to check.           11:52 AM, 05th Mar                     hi                    Sure           11:53 AM, 05th Mar                   Prince                   We would like to inform you that you have placed your order on 05 Mar, 2021. The orders are usually delivered within 2 - 3 working days.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.   Our courier partner will contact you to arrange a time for 
 delivery. The order should be with you soon.             11:55 AM, 05th Mar                   Prince                   Is there anything else i can help you with?           11:56 AM, 05th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2192379