Subject: Ticket Assigned - Conversation with vinoji / out of stock
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 07:53:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinoji / out of stock vinoji                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vinoji Bot:  Hi Vinoji ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509723581            11:37 AM, 05th Mar                     vinoji                    0509724581           11:37 AM, 05th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:37 AM, 05th Mar                     vinoji                    Hi           11:37 AM, 05th Mar                     vinoji                    I ordered a month before 2 product           11:37 AM, 05th Mar                     vinoji                    1 delivered and other got cancelled           11:38 AM, 05th Mar                     vinoji                    But the other one i dodnot receive my refund yet           11:38 AM, 05th Mar                     vinoji                    For 45 aed           11:38 AM, 05th Mar                   Prince                   Please do let us know the order number?           11:39 AM, 05th Mar                     vinoji                    Ok wait           11:39 AM, 05th Mar                     vinoji                    96633433309           11:40 AM, 05th Mar                   Prince                   Kindly allow us a moment to check.           11:41 AM, 05th Mar                     vinoji                    Ok please           11:41 AM, 05th Mar                   Prince                   Please do let us know the correct order number as this order number is incorrect           11:41 AM, 05th Mar                   Prince                   We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us.  ​We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to take a strict action on this.  Again, please accept our sincere apologies for this.           11:43 AM, 05th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:43 AM, 05th Mar                     vinoji                    9633433309           11:43 AM, 05th Mar                   Prince                   Kindly allow us a moment to retrieve your information.           11:43 AM, 05th Mar                     vinoji                    No i ordered 2 item and courerier charge extra 10           11:44 AM, 05th Mar                     vinoji                    But suddenly you cancelled the order           11:44 AM, 05th Mar                     vinoji                    Hello r u there           11:46 AM, 05th Mar                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  During quality check we found out that item (Plain Midi Shirt Dress with Short Sleeves and Tie Ups) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.     Also, we have already processed the refund for the same to your card on 02 Feb, 2021.           11:47 AM, 05th Mar                     vinoji                    Ok           11:48 AM, 05th Mar                     vinoji                    I will check since i didnot receive any messages           11:48 AM, 05th Mar                     vinoji                    I will check with my bank and contact you agqin if i not received           11:50 AM, 05th Mar                     vinoji                    Thank you for your time and the support           11:50 AM, 05th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:51 AM, 05th Mar                     vinoji                    Ok           11:53 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2192361