Subject: New Reply Received - Feedback or suggestions
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 15:05:49 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">Is't still possible to return this item even if it already exceeded the time allowed for return?<div dir="auto"><br></div>
<div dir="auto">Also, i have already used the slippers and washed the robe the same day i bought it. But i haven't used the robe. </div>
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<div dir="auto">So if ever i would return this item, i will be returning 1.) Washed night robe, 2.) Used slippers. </div>
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<div dir="auto">Kindly respond asap. Thanks a lot</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 4 Mar 2021, 2:21 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Carlynne,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>We would request you to kindly visit the same store and return the incomplete item to the store after returning the item kindly shop for a new piece with the store or from our online website so that we can deliver it in timely fashion.</div>
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<div dir="ltr">We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2185001