Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 11:29:11 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hello,<br><br>Thank you very much for the quick and helpful response.<br><br>I have one more question. I ordered the following items: <br><br>1. Sustainable Solid Button Up Denim Jacket With Long Sleeves and Pockets / Color: Cream / Size: M<br><br>2. Skinny Fit Plain Formal Blazer with Notched Lapel and Long Sleeves / Color: Brown / Size: S<br><br>3. Skinny Fit Full Length Solid Low-Rise Jeans with Pocket Detail / Color: Cream / Size: 30 &amp; 31<br><br>4. Iconic Slim Fit Textured T-shirt with Round Neck and Short Sleeves / Color: Green / Size: S<br><br>5. Iconic T-shirt with Crew Neck and Short Sleeves / Color: Green / Size: M<br><br>However, in the order tracking only items #4 and #5 are visible. Were the other items not shipped?<br><br>This is my first time ordering clothes online, so please be patient with me :)<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>On Thursday, March 4, 2021, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>&gt; Hi Aboo,<br>&gt;  <br>&gt; Thank you for reaching out to us and giving us the opportunity to serve you.<br>&gt;<br>&gt; We sincerely apologize for any inconvenience caused.<br>&gt; We would like to inform you that as you have cancelled this item (Plain T-shirt with Crew Neck and Flap Pocket) from your order and as your payment details are not updated from the warehouse team.<br>&gt; Also, you don't have to pay for the cancelled item at the time of delivery.<br>&gt;<br>&gt; Our delivery partner will call you before delivering these items.<br>&gt;<br>&gt; Feel free to reach out to us if you need any further assistance.<br>&gt;<br>&gt; Your Friends,<br>&gt; The Support Team<br>&gt; 2186173:1125156
</div></blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2186173