Subject: Ticket Assigned - Conversation with hello / missing items
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 07:59:31 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello / missing items hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639074900 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505075546 Bot:  Please wait while we transfer you to an agent Customer:  One of the three items I ordered was delivered, not all Agent:  Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Thank u Customer:  Any update? Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Hello? Customer:  I have been here for over 10 minutes waiting for assistance Agent:  After checking your order, we found out that your order has been delivered completely.   If you still believe that the item is missing please contact us again. Agent:  Are you still with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639074900 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:37 AM, 04th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:38 AM, 04th Mar                     hello                    The last order I placed was partially delivered           11:39 AM, 04th Mar                     hello                    I only received the diaper bag, not the rest           11:39 AM, 04th Mar                     hello                    Yet yesterday the agent says I checked ur order and it was fully delivered           11:39 AM, 04th Mar                     hello                    Which I find is a ridiculous and unprofessional  response           11:39 AM, 04th Mar                     hello                    I got one package which contained the diaper bag, nothing else.           11:39 AM, 04th Mar                     hello                    So I don’t appreciate this response nor do I appreciate having to chase to get products I paid for           11:40 AM, 04th Mar                   Prince                   We sincerely apologize for any inconvenience caused. Kindly provide us the order number?           11:40 AM, 04th Mar                     hello                    9639074900           11:40 AM, 04th Mar                   Prince                   Kindly allow us a moment to check.           11:41 AM, 04th Mar                     hello                    Sure           11:41 AM, 04th Mar                     hello                    Either the missing  items get delivered or u reimburse me           11:41 AM, 04th Mar                     hello                    I really don’t want to keep chasing on this so pease resolve this for me , thank u           11:42 AM, 04th Mar                   Prince                   Please allow us a moment to retrieve your information.           11:44 AM, 04th Mar                     hello                    Sure           11:44 AM, 04th Mar                   Prince                   Can you please confirm us the items name which you didn't received?           11:47 AM, 04th Mar                     hello                    The white t shirts and the clamps           11:47 AM, 04th Mar                     hello                    BABYSHOP Juniors Solid T-shirt with Round Neck - Set of 3           11:47 AM, 04th Mar                     hello                    LIFESTYLE Single Pumpkin Shaped Clamp           11:48 AM, 04th Mar                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           11:50 AM, 04th Mar                     hello                    Thanks I appreciate it           11:50 AM, 04th Mar                   Prince                   We would like to inform you that we have processed the refund for the both of the missing items. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           11:51 AM, 04th Mar                     hello                    Did u identify the issue?           11:52 AM, 04th Mar                   Prince                   We have escalated this issue to our relevant team and will sure this will not happen to you again in future.           11:53 AM, 04th Mar                     hello                    So Ul send me the items or refund me           11:53 AM, 04th Mar                   Prince                   We would like to inform you that we have processed the refund for the both of the missing items. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           11:53 AM, 04th Mar                     hello                    And btw this is the second time this happens           11:53 AM, 04th Mar                   Prince                   Please be assured as we have escalated this issue to relevant team and will not happen to you again.           11:55 AM, 04th Mar                   Prince                   Is there anything else i can help you with?           11:56 AM, 04th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2187191