Subject: Ticket Assigned - Conversation with shoaib / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 07:48:57 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoaib / refund shoaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoaib Bot:  Hi Shoaib ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526462078            11:35 AM, 04th Mar                     shoaib                    Ok           11:35 AM, 04th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:36 AM, 04th Mar                     shoaib                    In my last order there are 3 canceled items but I received only 17 aed           11:36 AM, 04th Mar                     shoaib                    Actual total amount should be 64 aed           11:36 AM, 04th Mar                     shoaib                    And I don’t receive any sms for remaining amount too           11:37 AM, 04th Mar                   Prince                   We sincerely apologize for any inconvenience caused. Please do let us know the order number?           11:37 AM, 04th Mar                     shoaib                    https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP030321000864&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en           11:37 AM, 04th Mar                   Prince                   Kindly let us know the order number?           11:38 AM, 04th Mar                     shoaib                    :)           11:38 AM, 04th Mar                     shoaib                    FP030321000864           11:39 AM, 04th Mar                     shoaib                    Got it ?           11:39 AM, 04th Mar                   Prince                   As this is the tracking id which you have provided.           11:39 AM, 04th Mar                   Prince                   Please provide us the order number.           11:39 AM, 04th Mar                     shoaib                    Oh wait a sec           11:39 AM, 04th Mar                     shoaib                    9639078101           11:40 AM, 04th Mar                   Prince                   Kindly allow us a moment to check.           11:41 AM, 04th Mar                     shoaib                    It should be fine now           11:41 AM, 04th Mar                     shoaib                    Sure           11:41 AM, 04th Mar                   Prince                   We would like to inform you that we have already processed the refund of remaining amount AED 47.00 to your card on 03 March, 2021.     ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.           11:44 AM, 04th Mar                     shoaib                    Ok thanks           11:45 AM, 04th Mar                   Prince                   Is there anything else i can help you with?           11:45 AM, 04th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:47 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2187130