Subject: Ticket Assigned - Conversation with nestor / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 04:45:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nestor / escalation nestor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nestor Bot:  Hi Nestor ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9638763811 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529659653            08:22 AM, 04th Mar                   P
 rince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           08:25 AM, 04th Mar                     nestor                    HI Prince           08:25 AM, 04th Mar                   Prince                   How may i help you today?           08:26 AM, 04th Mar                     nestor                    I Placed my order on sunday and the collection date was 02-03-2021           08:26 AM, 04th Mar                     nestor                    i have still not received a message for collection           08:27 AM, 04th Mar                   Prince                   Please do let us know the order number?           08:27 AM, 04th Mar                     nestor                    I ordered these Tees because i have my sons birthday tomorrow and Its the theme           08:28 AM, 04th Mar                     nestor                    9638763811           08:28 AM, 04th Mar                     nestor                    I need to collect thes
 e tees today           08:29 AM, 04th Mar                   Prince                   Kindly allow me a moment to check.           08:29 AM, 04th Mar                     nestor                    ok           08:30 AM, 04th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           08:32 AM, 04th Mar                   Prince                   Is there anything else i can help you with?           08:35 AM, 04th Mar                     nestor                    why cant i just pick it up in store today?           08:37 AM, 04th Mar                     nestor                    why so much hassle           08:38 AM, 04th Mar                     nestor                    i have seen the tees there if they are available then why the delay?           08:38 AM, 04th Mar                   Prince                   We sincerely apolo
 gize for the inconvenience caused. Please be assured as we have escalated this issue to our relevant team and will get back to you asap.           08:39 AM, 04th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:42 AM, 04th Mar                     nestor                    I need the Tees today anyhow. I will be going to the store today whether you guys contact me or no.  As i Told you some time back Its my Sons Birthday tomorrow and thats the theme. so please have the tshirts ready by evening. Sorry if i seem rude but i hope you understand how i feel at this moment when i have plaaned something and its not going accordingly           08:42 AM, 04th Mar                     nestor                    Thanks for your help           08:43 AM, 04th Mar                     nestor                    you too have a good day           08:43 AM, 04th Mar                   Prince                  
  We do understand your frustration regarding the same and rest assured we are working on this to get the same sorted out asap.           08:43 AM, 04th Mar                     nestor                    Alright Thanks           08:44 AM, 04th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:44 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2186282