Subject: Ticket Assigned - Conversation with hi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 07:00:52 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / escalation hi                    Customer:  Please update the status of order no. 6277708008 & 6277428887& Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6277708008 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 AM, 03rd Mar                   Prince                   H
 i, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:28 AM, 03rd Mar                     hi                    It almost five days still I haven't received the products           10:30 AM, 03rd Mar                   Prince                   Please do let us know the order number?           10:32 AM, 03rd Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:35 AM, 03rd Mar                     hi                    6277708008           10:39 AM, 03rd Mar                   Prince                   Kindly allow us a moment to check.           10:41 AM, 03rd Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the relevant team and will be in touch with you asap to assist you on email ([email-masked]).           10:44 AM, 03rd Mar                   Prince                   Hi, I'm not getting a 
 response from you. Are we still connected?           10:46 AM, 03rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 03rd Mar                     hi                    I have two orders           10:49 AM, 03rd Mar                     hi                    Both I haven't received           10:49 AM, 03rd Mar                   Prince                   Please do let us know the other order number?           10:51 AM, 03rd Mar                     hi                    6277428887           10:53 AM, 03rd Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have escalated your query to the courier team and will be in touch with you asap to assist you on email ([email-masked]).           10:54 AM, 03rd Mar                   Prince                   We'll try our best to resolve this asap.           10:54 AM, 03rd Mar        
              hi                    Even I have check the order status it has mentioned some of the products are not available the payment has done.           10:54 AM, 03rd Mar                     hi                    I don't know whats going on           10:55 AM, 03rd Mar                   Prince                   Please be assured we have escalated this issue to our courier team and will get back to you asap.           10:55 AM, 03rd Mar                   Prince                   Is there anything else i can help you with?           10:57 AM, 03rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:00 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180930