Subject: Ticket Assigned - Conversation with ashley / no reply
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 06:51:45 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashley / no reply ashley                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashley Bot:  Hi Ashley ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card 
 issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508560370            10:31 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:38 AM, 03rd Mar                     ashley                    hi there i downloaded the app and wanted to use the promo code and its saying invaild promo code but i never made a purchase before           10:38 AM, 03
 rd Mar                   Prince                   Please share the screenshot of the issue which you are facing while applying the promo code.           10:39 AM, 03rd Mar                     ashley                    actually t worked orry           10:41 AM, 03rd Mar                     ashley                    whats your refund policy do you give a full refund?           10:41 AM, 03rd Mar                   Prince                   Kindly elaborate your query so that we can assist you better.           10:42 AM, 03rd Mar                     ashley                    what is your refund policy           10:44 AM, 03rd Mar                     ashley                    do you give the a full refund back           10:44 AM, 03rd Mar                   Prince                   Yes we provide the full refund for the returned items excluding the promotional voucher value used in the order.           10:46 AM, 03rd Mar                   Prince                   Hi, I'm not getting a resp
 onse from you. Are we still connected?           10:48 AM, 03rd Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:51 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180895