Subject: Ticket Assigned - Conversation with mai / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 06:48:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai / escalation mai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521179721            10:27 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:29 AM, 03rd Mar                     mai                    Can I place a return request for home center here?           10:30 AM, 03rd Mar                     mai                    ??           10:31 AM, 03rd Mar                   Prince                   Please do let us know the order number?           10:31 AM, 03rd Mar                     mai                    9637408729           10:32 AM, 03rd Mar                   Prince                   Kindly allow us a moment to check.           10:35 AM, 03rd Mar                     mai                    Ok           10:35 AM, 03rd Mar                   Prince                   As we can see this the UAE homecentre order so we request you to kindly get in touch with Home centre. Email : [email-masked]           10:38 AM, 03rd Mar                     mai                    This was my question from the beginning if it’s a home center order i can return from here or no so you simply should have replied no instead of keeping me waiting all that time           10:40 AM, 03rd Mar                     mai                    Thanks           10:40 AM, 03rd Mar                   Prince                   We sincerely apologize for the inconvenience caused.           10:41 AM, 03rd Mar                   Prince                   Is there anything else i can help you with?           10:45 AM, 03rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:47 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180879