Subject: Ticket Assigned - Conversation with rahul / no reply
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 06:31:25 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahul / no reply rahul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahul Bot:  Hi Rahul ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6278267642 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571345865 Bot:  Please wait while we transfer you to an agent Customer:  Can we make the call tmrw Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  we request you to please elaborate your concern so that we can assist you accordingly with this. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rahul ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6278267642 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:12 AM, 03rd Mar                     rahul                    Heloo           10:19 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:26 AM, 03rd Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:28 AM, 03rd Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:31 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180794