Subject: Ticket Assigned - Conversation with mylar divino / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 06:30:11 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mylar divino / escalation mylar divino                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mylar divino Bot:  Hi Mylar Divino ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6277649861 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558720815 Bot:  Please wait while we transfer you
  to an agent Agent:  Hi mylar, Thank you for contacting us. How may I help you? Customer:  I have a problem the courier can't contact me because I made a mistake with my cell phone number Customer:  IMAGE Customer:  It should be 0558720815 Customer:  I already edit the cell phone in my  info but it didn't change in my history order Agent:  Please stay on hold while I retrieve the information. Agent:  please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to update your phone number and deliver you order asap Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  OK sir no problem.. It also my mistake.. Agent:  is there anything else i can help you with ? Customer:  That's all.. Thanks for the reply.. I just wait till it fix.. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied
  were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mylar Divino ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6277649861 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:08 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:10 AM, 03rd Mar                     mylar 
 divino                    I have a problem the courier can't contact me because I made a mistake with my cell phone number           10:11 AM, 03rd Mar                     mylar divino                    I already chat here yesterday and talk to agent but problem not solved           10:11 AM, 03rd Mar                   Prince                   Please do let us know your order number along with the correct contact number so that we can forward it to our courier team.           10:12 AM, 03rd Mar                     mylar divino                    6277649861 order number           10:13 AM, 03rd Mar                     mylar divino                    0558720815           10:13 AM, 03rd Mar                   Prince                   Kindly allow us a moment to check.           10:14 AM, 03rd Mar                     mylar divino                             10:20 AM, 03rd Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarde
 d your query to the concerned team and will be in touch with you on email ([email-masked]).           10:20 AM, 03rd Mar                     mylar divino                    Maybe if the problem won't be solved.. Can you teach me how to cancel my order?           10:21 AM, 03rd Mar                   Prince                   Please be assured we'll try our best to resolve this asap.           10:25 AM, 03rd Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:27 AM, 03rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:29 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180790