Subject: Ticket Assigned - Conversation with rodessa eunice / on validation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 06:20:58 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rodessa eunice / on validation rodessa eunice                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rodessa eunice Bot:  Hi Rodessa Eunice ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your p
 ayment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557134159            10:04 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:04 AM, 03rd Mar                     rodessa eunice                    Hi. Morning. I placed an order just few minutes ago. I got deducted on my account bit just received a message t
 hat my order cannot be process.           10:05 AM, 03rd Mar                   Prince                   Please do let us know the order number?           10:06 AM, 03rd Mar                     rodessa eunice                    Sorry, Order 9639319800 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/b9sy3zPJjeb           10:06 AM, 03rd Mar                   Prince                   Kindly allow us a moment to check.           10:06 AM, 03rd Mar                   Prince                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.
   Do place a new order again with us so we will be able to confirm & deliver it you.           10:08 AM, 03rd Mar                     rodessa eunice                    Hello           10:10 AM, 03rd Mar                   Prince                   Is there anything else i can help you with?           10:11 AM, 03rd Mar                     rodessa eunice                    No one answered about my order yet???           10:12 AM, 03rd Mar                   Prince                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confi
 rm & deliver it you.           10:14 AM, 03rd Mar                     rodessa eunice                    But I saw the deduction in my account today.           10:16 AM, 03rd Mar                   Prince                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:17 AM, 03rd Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:20 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180742