Subject: Ticket Assigned - Conversation with hiba / out of stock
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 05:54:45 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hiba / out of stock hiba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hiba Bot:  Hi Hiba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8238892519 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560007596 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hiba ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:39 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:41 AM, 03rd Mar                     hiba                    Hi           09:42 AM, 03rd Mar                     hiba                    I have made and order 2 days ago           09:42 AM, 03rd Mar                     hiba                    And now i hae receid a message that my order was canceled           09:43 AM, 03rd Mar                     hiba                    However its paid           09:43 AM, 03rd Mar                     hiba                    And they are 2 items           09:43 AM, 03rd Mar                     hiba                    What about the 2nd item           09:43 AM, 03rd Mar                     hiba                    And what about the refud of the canceled items           09:44 AM, 03rd Mar                     hiba                    I will not wait 15 days for refund           09:44 AM, 03rd Mar                   Prince                   Kindly allow us a moment to retrieve your information.           09:44 AM, 03rd Mar                     hiba                    It is not my mistake           09:44 AM, 03rd Mar                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Embellished Jumpsuit with V-neck and Long Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, the amount you have paid online will be refund back to your original payment method.     ** Noting that your card issuer requires 7-14 business days to process the refund as per the bank norms.           09:47 AM, 03rd Mar                     hiba                    How can if confirm that i will receive the second item           09:49 AM, 03rd Mar                   Prince                   As we have checked your order only this item is cancelled.           09:50 AM, 03rd Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           09:52 AM, 03rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:54 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180644