Subject: Ticket Assigned - Conversation with saurabh / C&C follow up
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 05:47:44 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saurabh / C&C follow up saurabh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saurabh Bot:  Hi Saurabh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9638908663 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05511833552            09:37 AM, 03rd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:37 AM, 03rd Mar                     saurabh                    0551833552           09:37 AM, 03rd Mar                     saurabh                    I had ordered for click and collect           09:37 AM, 03rd Mar                     saurabh                    Want to know when it will be available for that           09:37 AM, 03rd Mar                     saurabh                    I will be traveling tomorrow morning           09:38 AM, 03rd Mar                   Prince                   Kindly allow us a moment to check.           09:38 AM, 03rd Mar                     saurabh                    Sure           09:38 AM, 03rd Mar                   Prince                   We see that you have placed your order on 01 March, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 2-4 working days.   You’ll receive an SMS and an email when your order is ready for collection.           09:40 AM, 03rd Mar                     saurabh                    Yes I understand           09:41 AM, 03rd Mar                     saurabh                    But since I have my flight tnrw morning           09:41 AM, 03rd Mar                     saurabh                    It will be difficult to collect after that           09:41 AM, 03rd Mar                   Prince                   We sincerely apologize for any inconvenience caused.           09:42 AM, 03rd Mar                   Prince                   The click and collect delivery time frame is 2-4  business days and before that we're unable to do anything.           09:43 AM, 03rd Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:47 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180619