Subject: Ticket Assigned - Conversation with hello / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 05:36:57 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello / escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8238490925 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550257571            09:24 AM, 03rd Mar                   Prince   
                 Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:24 AM, 03rd Mar                     hello                    Hello prince, my order is one day delay           09:25 AM, 03rd Mar                     hello                    It is supposed to be deliverd yesterday           09:26 AM, 03rd Mar                   Prince                   We apologize for the inconvenience caused. Please do let us know the order?           09:27 AM, 03rd Mar                     hello                             09:28 AM, 03rd Mar                     hello                    You have the order number           09:28 AM, 03rd Mar                     hello                    8238490925           09:29 AM, 03rd Mar                   Prince                   Kindly allow us a moment to retrieve your information.           09:29 AM, 03rd Mar                     hello                    Is it going to take more time?           09:32 AM, 03rd Mar               
     Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           09:32 AM, 03rd Mar                     hello                    The delivery I ment           09:32 AM, 03rd Mar                   Prince                   For the same we have escalated this issue to our courier team and will get back to you asap.           09:33 AM, 03rd Mar                     hello                    How long it will take?           09:33 AM, 03rd Mar                   Prince                   Once we received the information after that we'll get back to you.           09:35 AM, 03rd Mar                     hello                    I hope it won't take days??           09:35 AM, 03rd Mar                     hello                    Thank you sir.           09:35 AM, 03rd Mar                   Prince                   Please be assured we'll get back to y
 ou asap.           09:35 AM, 03rd Mar                     hello                    Thank you           09:36 AM, 03rd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:36 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180578