Subject: Ticket Assigned - Conversation with murtaza/ eacalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 05:28:32 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with murtaza/ eacalation murtaza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  murtaza Bot:  Hi Murtaza ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9638750372 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507291651            08:52 AM, 02nd Mar                     murtaza                    Helo           08:53 AM, 02nd Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           08:53 AM, 02nd Mar                     murtaza                    Yes i have ordered 2 maternity bra and i got only one           08:54 AM, 02nd Mar                     murtaza                    Why is that           08:54 AM, 02nd Mar                   Prince                   We sincerely apologize for the inconvenience caused. Please do let us know the order number?           08:55 AM, 02nd Mar                     murtaza                    9638750372           08:55 AM, 02nd Mar                   Prince                   Kindly allow us a moment to check.           08:56 AM, 02nd Mar                     murtaza                    Ok           08:56 AM, 02nd Mar                   Prince                    We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  During quality check we found out that one quantity of item (Maternity Bra with Adjustable Straps and Hook and Eye Closure) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.    We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.            08:59 AM, 02nd Mar                   Prince                   Also, we have already processed the refund for the same to your card on 1 March, 2021.     ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.           09:00 AM, 02nd Mar                     murtaza                    So send me another item           09:01 AM, 02nd Mar                     murtaza                    Why i should py 10 aed for 1 items           09:01 AM, 02nd Mar                     murtaza                    It’s completely loss for me           09:01 AM, 02nd Mar                     murtaza                    Instead of buying online then i would have went to store and buy           09:02 AM, 02nd Mar                     murtaza                    Why no one called me as well to inform           09:02 AM, 02nd Mar                     murtaza                    I could have canceled the order           09:02 AM, 02nd Mar                   Prince                   We sincerely apologize for the inconvenience caused.           09:03 AM, 02nd Mar                   Prince                   We have sended a notification regarding the same item.           09:03 AM, 02nd Mar                     murtaza                    Notification to deliver?           09:04 AM, 02nd Mar                   Prince                   Right now we request you to place a new order or you can visit any nearby store.           09:04 AM, 02nd Mar                     murtaza                    Refund my 45 dhirams then           09:05 AM, 02nd Mar                     murtaza                    35 for product and 10 delivery chargea           09:05 AM, 02nd Mar                   Prince                   we have already processed the refund of amount AED 35.00 for the same to your card on 1 March, 2021.  ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.           09:07 AM, 02nd Mar                     murtaza                    Can u revert ?           09:08 AM, 02nd Mar                   Prince                   We have already processed the refund of amount AED 35.00 for the same to your card on 1 March, 2021.  ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.           09:08 AM, 02nd Mar                     murtaza                    What about 10 aed delivery charges           09:09 AM, 02nd Mar                     murtaza                    If i place new order i will be charged 10 more           09:09 AM, 02nd Mar                     murtaza                    This is max strategy to charge delivery 2 times i am not happy with the solution u providesd           09:10 AM, 02nd Mar                     murtaza                    How does this will help that becuase of max low quality check customer has to pay delivery charges twice           09:10 AM, 02nd Mar                     murtaza                    If the product was not correct then why it was showing 8 pcs left when i was ordering           09:11 AM, 02nd Mar                     murtaza                    You could have replace with mew product instead of rejecting and askimg me to order again           09:11 AM, 02nd Mar                   Prince                   We would like to inform you that due to the high peak season our website page is not updated and please be assured we have escalated the issue to our relevant team to update the website page credentials.           09:12 AM, 02nd Mar                     murtaza                    Thats not my fault i need refund for delivery charges           09:14 AM, 02nd Mar                   Prince                   We provide free delivery for the order which value is more then AED 200.           09:15 AM, 02nd Mar                     murtaza                    You are not getting my point           09:15 AM, 02nd Mar                     murtaza                    I need 2 products and i paid 10 dhirams           09:16 AM, 02nd Mar                     murtaza                    1 product was not delivered so it is not my fault why should i pay delivery charges for ordering another one           09:16 AM, 02nd Mar                     murtaza                    Becuase of max fault i need to pay 20 instead of 10           09:16 AM, 02nd Mar                     murtaza                    Please as ur senior to cal me           09:17 AM, 02nd Mar                   Prince                   We would like to inform you that the product which you have ordered is currently out of stock that's the reason we cancelled 1 quantity of the item and processed the refund for the same.           09:18 AM, 02nd Mar                     murtaza                    So refund my delivery charges           09:19 AM, 02nd Mar                     murtaza                    I will order in any other color           09:19 AM, 02nd Mar                     murtaza                    Why no one called me for this           09:19 AM, 02nd Mar                     murtaza                    I could have advice the staff for delivery something else           09:20 AM, 02nd Mar                     murtaza                    Its not my fault           09:20 AM, 02nd Mar                     murtaza                    And i am not going to pay delivery charges for 1 pc           09:20 AM, 02nd Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           09:21 AM, 02nd Mar                   Prince                   Is there anything else i can help you with?           09:22 AM, 02nd Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:24 AM, 02nd Mar                     murtaza                    What           09:24 AM, 02nd Mar                     murtaza                    You didnt answer           09:24 AM, 02nd Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           09:24 AM, 02nd Mar                     murtaza                    No one will be be in touch i know           09:25 AM, 02nd Mar                     murtaza                    Its waste of time and money purchasing online           09:25 AM, 02nd Mar                     murtaza                    I am not satisfied           09:25 AM, 02nd Mar                   Prince                   Please be assured as we have escalated this issue to our relevant team and will get back to you asap.           09:26 AM, 02nd Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:28 AM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2174466