Subject: Ticket Assigned - Conversation with genefer / nikhil customer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 08:51:43 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with genefer / nikhil customer genefer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  genefer Bot:  Hi Genefer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501211629            12:39 PM, 01st Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:40 PM, 01st Mar                     genefer                    hello           12:40 PM, 01st Mar                     genefer                    i would like to check if you have an update regarding my complaints since feb 22           12:41 PM, 01st Mar                     genefer                    what happened is, i placed and order via your app then it says it’s not successful. I tried to call and they told me to send an email to [email-masked], i did sent an email, but until now no response received           12:42 PM, 01st Mar                   Prince                   As we can see we already escalated your issue to the concerned department and will get back to you on email once we received the update.           12:42 PM, 01st Mar                     genefer                    atleast a response that your doing something on your part, as a courtesy           12:43 PM, 01st Mar                     genefer                    i’ve been trying to contact you via phone, emails and here, but they were always asking for an order number           12:43 PM, 01st Mar                     genefer                    how can i have that? as i encountered an error..amount has been deducted on my bank account           12:44 PM, 01st Mar                   Prince                   Please confirm us the order number again?           12:44 PM, 01st Mar                     genefer                    @prince, as i told you, no order number as it is not successful           12:44 PM, 01st Mar                     genefer                    but deducted on my bank account           12:45 PM, 01st Mar                     genefer                    i think there’s a tech error on your side, and need to check with who ever has a knowledge regarding my issue           12:45 PM, 01st Mar                     genefer                    it’s been a week and still no update from your side?           12:46 PM, 01st Mar                   Prince                   Our colleague already raised an issue about this and once we receive the confirmation from the finance team we'll get back to you asap.           12:46 PM, 01st Mar                     genefer                    how?           12:46 PM, 01st Mar                   Prince                   We sincerely apologize for the inconvenience caused.           12:46 PM, 01st Mar                     genefer                    does this really raised as i’ve been waiting long           12:47 PM, 01st Mar                   Prince                   Please be assured as we have escalated this issue           12:47 PM, 01st Mar                     genefer                    ok, thank you           12:47 PM, 01st Mar                   Prince                   We'll try our best to resolve this asap.           12:47 PM, 01st Mar                     genefer                    hoping i will receive response on your side asap           12:47 PM, 01st Mar                   Prince                   Kindly allow us some time to do the needful. Is there anything else i can help you with?           12:49 PM, 01st Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2169937