Subject: Ticket Assigned - Conversation with hi / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 08:24:55 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / refund hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8237450365 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96560754175            12:08 PM, 01st Mar                     hi                    Okk         
   12:09 PM, 01st Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:10 PM, 01st Mar                     hi                    Hi           12:14 PM, 01st Mar                     hi                    Referring to the above order, one of the item is cancelled by centerpoint, where is the refund for the same???           12:15 PM, 01st Mar                   Prince                   Please allow me a moment to check.           12:15 PM, 01st Mar                     hi                    Okk           12:16 PM, 01st Mar                   Prince                   As we can see we have already processed the refund for the cancelled item on 26 Feb, 2021. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           12:20 PM, 01st Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           
 12:22 PM, 01st Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:24 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2169796