Subject: Ticket Assigned - Conversation with atif / on validation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 07:26:52 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with atif / on validation atif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  atif Bot:  Hi Atif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8238773723 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96597735441            11:03 AM, 01st Mar                   Prince             
       Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:04 AM, 01st Mar                     atif                    Hi           11:04 AM, 01st Mar                     atif                    Yesterday i have placed an order through center point app           11:04 AM, 01st Mar                     atif                    I paid through knet and kd 38 has been deducted from my account           11:05 AM, 01st Mar                     atif                    Still i have received an email saying order has not been placed due to not receipt of payment           11:05 AM, 01st Mar                     atif                    I have checked my bank statement and found that kd 38 has been deducted from my account           11:06 AM, 01st Mar                     atif                    And paid to landmark it shows           11:06 AM, 01st Mar                     atif                    Plz check and help           11:06 AM, 01st Mar                     ati
 f                             11:06 AM, 01st Mar                     atif                    Sceenshot of sms received from that bank is sent           11:07 AM, 01st Mar                   Prince                   Please do let us know the order number?           11:08 AM, 01st Mar                     atif                    8238773723           11:09 AM, 01st Mar                     atif                             11:10 AM, 01st Mar                     atif                    Email received from the bank           11:10 AM, 01st Mar                   Prince                   Kindly allow us a moment to check.           11:13 AM, 01st Mar                     atif                    Sorry email received from the center point           11:14 AM, 01st Mar                     atif                    Sure take ur time           11:15 AM, 01st Mar                   Prince                   We'd like to confirm you that order has not been placed successfully as the payment from your credi
 t card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card within 3-5 business days. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           11:20 AM, 01st Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:22 AM, 01st Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:26 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2169489