Subject: Ticket Assigned - Conversation with hi / cancellation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 07:12:57 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / cancellation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529194968            10:59 AM, 01st Mar                     hi                    Cancel this order please           10:59 AM, 01st Mar                     hi                    Items from Order 9638520460 AWB FC022821000772 are out for delivery today, please be available to receive it. Track it https://centrepoint.app.link/csZ6TrsKeeb.           11:00 AM, 01st Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:02 AM, 01st Mar                   Prince                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:05 AM, 01st Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:08 AM, 01st Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:12 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2169417