Subject: Ticket Assigned - Conversation with sruthimol / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 07:10:50 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sruthimol / escalation sruthimol                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sruthimol Bot:  Hi Sruthimol ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555447341            10:43 AM, 01st Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:44 AM, 01st Mar                     sruthimol                    Hi prince           10:44 AM, 01st Mar                     sruthimol                    I have returned two orders           10:44 AM, 01st Mar          
            sruthimol                    One ur team mber has collected the items           10:45 AM, 01st Mar                     sruthimol                    Still am receiving mail ur return request cancelled           10:45 AM, 01st Mar                   Prince                   Please do let us know your order number?           10:45 AM, 01st Mar                     sruthimol                    9636865316           10:47 AM, 01st Mar                     sruthimol                    9637166170           10:47 AM, 01st Mar                     sruthimol                    This both           10:47 AM, 01st Mar                   Prince                   Kindly allow us a moment to retrieve your information.           10:49 AM, 01st Mar                     sruthimol                    Ok           10:49 AM, 01st Mar                     sruthimol                    Hello           10:53 AM, 01st Mar                   Prince                   We apologize as it's taking longer time the
 n usual.           10:55 AM, 01st Mar                     sruthimol                    Ok           10:55 AM, 01st Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:00 AM, 01st Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:04 AM, 01st Mar                     sruthimol                    Hello           11:05 AM, 01st Mar                   Prince                   Is there anything else i can help you with?           11:07 AM, 01st Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:10 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2169409