Subject: Ticket Assigned - Conversation with fiza / C&C follow up
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 07:04:44 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fiza / C&C follow up fiza                    Bot:  Hi again! Bot:  Please enter your name Customer:  fiza Bot:  Hi Fiza ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an
  additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            10:44 AM, 01st Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:44 AM, 01st Mar                     fiza                    Hi, I would like to cancel my click and collect order as it has been a week since I ordered           10:45 AM, 01st Mar                     fiza                    Order number 9637806582           10:45 AM, 01st Mar             
         fiza                    Requesting for cancle and refund           10:46 AM, 01st Mar                   Prince                   Please allow us a moment to retrieve your information.           10:47 AM, 01st Mar                     fiza                    Ok           10:48 AM, 01st Mar                   Prince                   As we can see your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID  - Valid driver's license or passport featuring a current photograph  The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           10:51 AM, 01st Mar                     fiza                    I haven't received the fidel number         
   10:51 AM, 01st Mar                     fiza                    Please provide it           10:51 AM, 01st Mar                     fiza                    Fodel number           10:52 AM, 01st Mar                     fiza                    I haven't received any email or messages           10:52 AM, 01st Mar                   Prince                   We sincerely apologize for the inconvenience caused. Now, we would request you to kindly visit the store and collect your order.           10:54 AM, 01st Mar                     fiza                    They will not give it to me without the message or email           10:55 AM, 01st Mar                     fiza                    A           10:55 AM, 01st Mar                     fiza                    Can I show this chat for collection?           10:55 AM, 01st Mar                   Prince                   Yes           10:56 AM, 01st Mar                     fiza                    Ok           10:57 AM, 01st Mar                  
    fiza                    Can u please confirm the collection point? Is it the Al Maya supermarket Al Nahda 1 dubai?           10:58 AM, 01st Mar                   Prince                   Yes, it's Al Maya Supermarket  Opp NMC Specialty Hospital, Amman Street , UAE           11:01 AM, 01st Mar                     fiza                    Ok thank your very much           11:02 AM, 01st Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:04 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2169381