Subject: Ticket Assigned - Conversation with jerha / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 27 Feb 2021 07:05:00 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jerha / escalation jerha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jerha Bot:  Hi Jerha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6275900485 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570441348 Bot:  Please wait while we transfer you to an agent Agent:  H
 i, Thank you for contacting us. My name is krishan. Customer:  Hello Agent:  your query is regarding this order number 6275900485 Customer:  Yes Customer:  The delivery man did not message me that about the order Agent:  as we have checked by your side wrong number is updated on this order  +966583852774 Agent:  courier is unable to contact you Customer:  I already fix my no. Last time Customer:  It is 0570441348 Customer:  IMAGE Agent:  we'll have to share this contact number to courier team Customer:  Ymthis is my address derails the contact no. Is already correct Agent:  we will forward your contact details and address  to our team and once we will get any information we will update you on same time. Customer:  Thank you Agent:  you are welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] C
 ustomer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jerha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6275900485 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:50 AM, 27th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:50 AM, 27th Feb                     jerha                    Can you check if i can recieve my order today?         
   10:51 AM, 27th Feb                     jerha                    I already talk to an agent to fix my contact number           10:52 AM, 27th Feb                   Prince                   Please do let us know the order number?           10:52 AM, 27th Feb                     jerha                    6275900485           10:53 AM, 27th Feb                   Prince                   Kindly allow us a moment to check.           10:54 AM, 27th Feb                   Prince                   Please let us know the updated contact number so that we can forward it to our courier team.           10:55 AM, 27th Feb                     jerha                    0570441348           10:57 AM, 27th Feb                   Prince                   Thank you for confirming us. We have escalated this to our courier team and will get back to you on email ([email-masked]).           10:59 AM, 27th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still
  connected?           11:02 AM, 27th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:04 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2159915