Subject: Ticket Assigned - Conversation with Whirring Wayfarer / Return
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 27 Feb 2021 06:37:45 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Wayfarer / Return Whirring Wayfarer                    Hello           10:16 AM, 27th Feb                   Bot                   أهلا مرة أخرى!           10:16 AM, 27th Feb                     Whirring Wayfarer                    Human, please           10:16 AM, 27th Feb                     Whirring Wayfarer                    I need help           10:17 AM, 27th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:17 AM, 27th Feb                     Whirring Wayfarer                    I have 2 orders and I requested a return for one order and it worked but when I requested a return for the second order I got a message saying I have to contact max customer service           10:18 AM, 27th Feb                     Whirring Wayfarer                    And it didn't work           10:18 AM, 27th Feb                     Whirring Wayfarer                    Why ?           10:18 AM, 27th Feb                   Prince                   Please do let us know the order number?           10:19 AM, 27th Feb                     Whirring Wayfarer                    I just did the return request for the 2 orders  at the same time . For the first one it worked but for the 2nd one it didn't           10:19 AM, 27th Feb                     Whirring Wayfarer                    Of the 2nd order that refused the return request ?           10:20 AM, 27th Feb                     Whirring Wayfarer                    Wait, please           10:20 AM, 27th Feb                   Prince                   Please do let us know the order number?           10:21 AM, 27th Feb                     Whirring Wayfarer                      Order number 9637695716           10:22 AM, 27th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           10:22 AM, 27th Feb                     Whirring Wayfarer                    Sure           10:22 AM, 27th Feb                   Prince                   As i can see in this order no return request has been made.           10:24 AM, 27th Feb                     Whirring Wayfarer                    I just did but it refused           10:24 AM, 27th Feb                   Prince                   We sincerely apologize for any inconvenience caused.           10:24 AM, 27th Feb                   Prince                   Kindly let us know the items name which you would like to return so that we can create the return request on your behalf.           10:25 AM, 27th Feb                     Whirring Wayfarer                    I just did a return request for my 1st order 9636533945  and it worked .. then I did a return request for my 2nd order 9637695716 but it refused ..            10:27 AM, 27th Feb                   Prince                   Kindly let us know the items name which you would like to return so that we can create the return request on your behalf.           10:27 AM, 27th Feb                     Whirring Wayfarer                    So many           10:27 AM, 27th Feb                     Whirring Wayfarer                    What I want to know is that it is not possible to make a return request for two orders at the same time           10:28 AM, 27th Feb                     Whirring Wayfarer                    ??           10:28 AM, 27th Feb                     Whirring Wayfarer                    Is this the case ?           10:29 AM, 27th Feb                   Prince                   Yes you can make two orders return request at the same time.           10:29 AM, 27th Feb                   Prince                   Also, you can choose to return it directly to the any nearby store.           10:30 AM, 27th Feb                     Whirring Wayfarer                    Then I'll try one more time and see what happens           10:30 AM, 27th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:33 AM, 27th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:35 AM, 27th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:37 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2159824