Subject: New Reply Received - Wrong item order #2001096450
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 09:35:24 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Wrong item order #2001096450  Ticket comment <div dir="auto">14 days have passed and the refund wasn’t made!! i want my money back </div>
<div dir="auto">i need why isn’t my money refunded </div>
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<div>On Tue, 16 Mar 2021 at 11:49 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Hanaa,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 2001096450.<br><br>We sincerely apologize for the inconvenience caused.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>As we can see you have returned the wrong item () and we have processed the refund to your card for the same on 16 Mar, 2021.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2232011