Subject: Late refund (Cancelled RMA)/9642774410
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Manish Kumar <[email-masked]>
Date: Thu, 1 Apr 2021 00:25:02 -0700 (MST)

Hi Team, 

Ticket-2331534 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Mar 16, 2021 
Order ID: 9642774410 
RMA: 1000681011 
Tracking ID:RP032321001275 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince